All Systems Operational

About This Site

Welcome to the RoomKeyPMS Status Page! Here, you can stay updated on the health of our systems and any service interruptions. If there are any disruptions, we’ll provide real-time updates here.

Please note that support tickets submitted for issues already reported may not receive immediate responses. We’ll communicate progress and updates via this status page to allow our team to focus on delivering timely information. If you’re encountering an issue with RoomKeyPMS that hasn’t been posted, feel free to reach out to us at support@roomkeypms.com. Due to potential higher support volumes during incidents, please expect longer-than-usual response times.

For issues related to RoomKeyPMS Payments powered by Fullsteam, please check the Fullsteam Status Page: https://status.fullsteam.com/

For any Microsoft Azure-related issues, refer to the Microsoft Azure Status Page: https://status.azure.com/en-us/status

If you’re experiencing slowness or red-lining within RoomKeyPMS, please consult our Troubleshooting Slowness and Red-Lining Guide: https://support.roomkeypms.com/a/1550634-troubleshooting-slowness-and-red-lining

RoomKeyPMS (Desktop & Web Applications) Operational
90 days ago
100.0 % uptime
Today
East Server Operational
90 days ago
100.0 % uptime
Today
West Server Operational
90 days ago
100.0 % uptime
Today
Lakeview Server Operational
90 days ago
100.0 % uptime
Today
Magnolia Server Operational
90 days ago
100.0 % uptime
Today
Asia Server Operational
90 days ago
100.0 % uptime
Today
Jupiter Server Operational
90 days ago
100.0 % uptime
Today
Payment Gateways Operational
90 days ago
100.0 % uptime
Today
RoomKeyPMS Payments Powered by Fullsteam Operational
90 days ago
100.0 % uptime
Today
Shift4 / Merchant Link Operational
90 days ago
100.0 % uptime
Today
Heartland Operational
90 days ago
100.0 % uptime
Today
RoomKeyPMS Interfaces & Integrations Operational
90 days ago
100.0 % uptime
Today
eRes Online Booking Engine Operational
90 days ago
100.0 % uptime
Today
RSI Interface Application Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Enterprise Data Hub (EDH) Operational
90 days ago
100.0 % uptime
Today
IDeaS Operational
90 days ago
100.0 % uptime
Today
TravelClick GMS Operational
90 days ago
100.0 % uptime
Today
TravelClick iHotelier Advanced 2-Way Operational
90 days ago
100.0 % uptime
Today
Profile Match & Merge Operational
90 days ago
100.0 % uptime
Today
Duetto EDH Operational
90 days ago
100.0 % uptime
Today
Vertical Booking Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Resolved - Resolved – API & EDH Service Disruption
Timeframe: October 21, 2025, from 9:00 PM to 12:40 AM PST

The earlier issues affecting API services and the Enterprise Data Hub (EDH) have been resolved. Both services are now fully operational following the completion of the server migration.

We appreciate your patience and understanding while our team worked to restore service.

Oct 22, 08:05 PDT
Investigating - Following the recent server migration, we’ve identified issues affecting API services and the Enterprise Data Hub (EDH). Our team is investigating and working to restore normal service as quickly as possible.
Oct 21, 23:28 PDT
Oct 21, 2025
Resolved - Server Migration Completed

The scheduled server migration has been successfully completed, and RoomKeyPMS is now back online. All systems are operating normally in our new Fullsteam-hosted cloud environment.

Status: Operational

Oct 21, 22:17 PDT
Identified - Start Time: Tuesday, October 21, 2025, at 9:00 PM PST
Expected Duration: Approximately 30 minutes

RoomKeyPMS will be undergoing a scheduled server migration to our new Fullsteam-hosted cloud environment. During this time, the system will be temporarily unavailable, and users will not be able to log in or perform database actions.

Our team will monitor the process closely to ensure a smooth transition and restore full service as quickly as possible.

We appreciate your patience and understanding during this brief maintenance window.

Status: Scheduled Maintenance

Oct 21, 20:59 PDT
Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.