About This Site

Welcome to the RoomKeyPMS Status Page!

Here, you can stay updated on the health of our systems and any service interruptions. If there are any disruptions, we’ll provide real-time updates here.

Please note that support tickets submitted for issues already reported may not receive immediate responses. We’ll communicate progress and updates via this status page so our team can focus on delivering timely information. If you’re encountering an issue with RoomKeyPMS that hasn’t been posted, feel free to reach out to us at support@roomkeypms.com. Due to potential higher support volumes during incidents, please expect longer-than-usual response times.

For issues related to RoomKeyPMS Payments powered by Fullsteam, please check the Fullsteam Status Page: https://status.fullsteam.com/

For any Microsoft Azure-related issues, refer to the Microsoft Azure Status Page: https://status.azure.com/en-us/status

If you’re experiencing slowness or red-lining within RoomKeyPMS, please consult our Troubleshooting Slowness and Red-Lining Guide: https://support.roomkeypms.com/a/1550634-troubleshooting-slowness-and-red-lining

SmartFiles Backup can be used whenever your property is unable to access RoomKeyPMS. Common scenarios include:

- A power outage has occurred and reports need to be printed before backup generators fail.
- The internet is down, preventing login to the PMS.
- Our Tech Team is performing server maintenance, making the PMS temporarily unavailable.

For detailed instructions on how to access, use, and troubleshoot SmartFiles Backup, see our guide here: https://support.roomkeypms.com/a/421976-how-to-access-use-troubleshoot-your-smart-files-backup